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Privacy Policy

Privacy Policy

We believe shopping at friendorfaux.com is as secure as shopping in store. In addition, we respect the privacy rights of our online visitors and recognise the importance of protecting information collected from them.

We take your privacy very seriously. We work hard to make sure that we only use your information in the ways that you want us to. This Privacy Statement explains what information we collect on this website, how and when it is collected, what we use it for now and how we will use it in the future. If you have any questions about the way in which your information is being collected or used which are not answered by this Privacy Statement, please contact us at info@friendorfaux.co.uk. If you are under 18, we require that you inform a guardian or parent regarding Friend or Faux’s privacy policy before ordering online.

We have made every effort to display the colours and descriptions of our products that appear on the website as accurately as possible. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colours will accurately reflect the colour of product on delivery. Prices are inclusive of VAT. Goods are subject to availability.

No Junk Mail Policy

We will only send you marketing messages if you choose to receive them from us. If you choose to receive our mailings or our partner's mailings, we will only send you details about items and promotions which we think will be of interest to you. If you decide that you no longer want to receive emails from Friend or Faux, you can unsubscribe at any time. We will never sell your details to an unconnected third party for marketing purposes.

This Privacy Statement may change and therefore you should review it regularly. We will of course notify you of any changes where we are required to do so. If you have any questions relating to this statement, please email us at info@friendorfaux.co.uk.

How You Can View, Change, or Remove Information

You may view or change your account information at any time by going to the My Account page. Information will be updated immediately.

If you want to stop using your account, you may deactivate it by emailing us at info@friendorfaux.co.uk. When we delete an account, it is permanently deleted.

What information do we collect and how will we use it

When you place an order with us we collect certain information, which is required to allow us to process your transaction and deliver your order. This includes your personal details, order details, details of your address(es) and payment details. We will use this information to process your transaction and dispatch your order. We may at times ask for other details, for example product size and category preferences. These details will be used for profiling and marketing purposes. Providing us with this sort of information is entirely voluntary.

You can choose to sign up for our regular email newsletter and to receive other marketing communications from us. By asking to receive this information you consent to receive marketing communications from us using any contact method which you have provided us with, including by post, email, SMS and telephone. On occasion we may ask for feedback from you about the usage or services our website provides to help us develop and improve it further. For quality control and training purposes, we may monitor or record your communications with us.

By agreeing to our terms, you allow us to keep your personal information for as long as is reasonably necessary for above purposes unless you ask us in writing to forget any of the information, as required in UK Data Protection Law.

In order to be able to offer you Shopify’s payment options, we will pass to Shopify certain of your personal information, such as contact and order details, in order for Shopify to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Shopify you can find at: www.shopify.com/legal/privacy. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Shopify privacy policy.

What you can expect from us

We will always comply with the standards, procedures and requirements of UK data protection laws to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully. We may have to pass your information to countries or jurisdictions, which do not provide the same level of data protection as the UK, if necessary for the above purposes. If we do make such a transfer, however, we will (where necessary) always put a contract in place to ensure that your information is properly protected.

In order to process your order and deliver your purchases to you we may have to pass your information to some of our service providers. This includes the companies who handle our order dispatch service and our delivery company. Your contact telephone number will be passed on to our courier company who may contact you by phone or text message in order to update you on the delivery date or time of your order. We will only provide these companies with the information, which they need to carry out their jobs. They will only be allowed to use your information in the way in which we tell them, and they will not be entitled to use it in their own right. We may on occasion notify you by e-mail about changes to our terms and conditions, or other important changes to our website or our service.

 We will not pass your information to any third parties outside of Friend or Faux, except where required to do so as a part of the sale, disposal or transfer of our business, in whole or in part.

We want to make sure that the information we hold about you is correct and up to date at all times. You can at any time amend or update your information by signing in to your account and updating your details.

You are entitled to ask for a copy of the information we hold about you (for which we may charge a small fee).

Cookies

In order to improve your experience when shopping on the website we use cookies. A cookie is a piece of information our website will place on your computer's hard drive that can track your movements while you are on the website, it will also recognize you when you visit our website again.

Cookies are stored in order for us to continually improve our website and provide a better online shopping experience for you. They are mainly used for marketing purposes, but they are also used to tell us what country you are coming from so we can make sure that prices are displayed in the correct currency and pages in the correct language.

If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. Information on deleting or controlling cookies is available at www.AboutCookies.org. However, please note that if you disable the use of cookies on your computer, you may not be able to shop on our website.

For more information on cookies and how to disable them, you can consult the information provided by the Interactive Advertising Bureau at www.allaboutcookies.org.