FAQ

FAQ

WHAT ARE THE DELIVERY COSTS?

COUNTRY

COST

United Kingdom

£3.95

Europe

£5.95

United States of America

£9.95

Rest of the World

£9.95

HOW LONG DOES DELIVERY TAKE?

UK is up to 3 working days, Europe between 3-10 working days, USA between 5-15 working days and Rest of the World between 5-15 working days.

DO YOU HAVE A SIZE CHART?

Friend or Faux Size Guide T-SHIRTS/VESTS/SWEATS/HOODS/SHIRTS

 

 

Size

Chest Size INCHES

CHEST SIZE CM

 

XS

34-36

86-91

 

36- 38

91-96

 

M

38-40

96-101

 

L

40-42

101-106

 

XL

42-44

106-111

 

XXL

44-46

111-116

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Friend or Faux Size Guide JOGGERS

 

 

Size

Waist size INCHES

 

 

XS

28

 

 

30

 

 

M

32

 

 

L

34

 

 

XL

36

 

 

XXL

38

 

 

 

 

 

 

WHAT DO I DO IF I WANT TO RETURN SOMETHING?

If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 14 days of receipt. We will issue a full refund upon receipt and examination. Please include the invoice that came with the item and our Returns Form**, this will help us process you return. If you require a different product you will need to place a new order online and return the original item for a refund. Delivery charges are non-refundable.

*Resellable condition

**To help Friend or Faux process your Return please download print off and fill in the Returns Slip. This can be used to return unwanted, faulty or mistake items, we can process returns without a Returns Form but this may take longer to process, if you are unable to print off the Returns Form please include the invoice that came with the item, as we would have no way of tracking it if you do not.

Please return items to:

Friend or Faux Returns
Unit 5
Perth Court
Team Valley
Gateshead
Tyne & Wear

NE11 0NJ

Download a returns form here.

Check out our Delivery and Returns (link) page for further info.

 

WHAT IF MY GOODS ARE FAULTY?

In the unlikely event that you receive a faulty item we will be happy to refund you in full. Please follow the same procedure as above.

JUST A FEW OTHER THINGS…

Goods remain the responsibility of the customer until we receive them back. Therefore please send any returns via a recorded delivery service as we cannot accept any responsibility for loss in the post.

Availability

Although we do everything in our power to ensure the content of the website is current, occasionally items may be out of stock. If any part of your order is unavailable, we will email to inform you and your card will only be debited the amount of the available items.

Colours

We do our best to accurately represent the items in our photography. However, as we have no control over our customers' monitor settings (colours, resolution, etc.) we cannot guarantee colours will be exactly as they appear on our website. Furthermore, some of the items we sell have a 'vintage' or 'distressed' finish which commonly have some variety in production.

Contact Us

We are pleased to hear from our customers and are always grateful for any time you spend providing us with the feedback we need to ensure our customers are completely satisfied - we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback please do not hesitate to contact a member of the Friend or Faux customer service team, who will be delighted to answer any questions you may have.

Phone us (Internet enquiries) on: 0191 4914332

Write to us at:
Friend or Faux Limited
Unit 5
Perth Court
Team Valley
Gateshead
Tyne & Wear

NE11 0NJ

 

Registered Office:

Our Registered Office:

Friend or Faux Limited
Unit 5
Perth Court
Team Valley
Gateshead
Tyne & Wear

NE11 0NJ

Vat no: 126357515
Company reg no: 7841722